Online Adoption Strategies

Reducing Service Costs by Driving Online Adoption

During contract implementation and ongoing throughout the contract term, our dedicated team of online trainers will help educate users, drive awareness and increase adoption levels thereby reducing service costs and resource dependency.

We will

• Understand culture, policy, supply programme & POS tactics
• Agree online adoption targets
• Identify user community & pinpoint strategic targets for fast ROI
• Appoint e-sponsors / online champions at key sites or divisions
• Deliver e-migration messaging & communications strategy
• Develop the training strategy – 1 size doesn’t fit all
• Deliver training – live demos, web-casts, e-clinics & 1-2-1
• Manage adoption incentive schemes if appropriate
• Produce base lining & performance measures for user community
• Report e-migration performance results to business units