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    Best Hotel Booking Agency of the Year four years running

    25 January 2013

    BSI is thrilled to confirm that it has been awarded the 'Best Hotel Booking Agency' for the fourth consecutive year.

    A panel of industry experts, buyers and writers acknowledged the hotel and meeting specialist's leadership by judging it as the best in its field. Judges said "BSI was the clear winner due to its global reach, proven technology, high transaction and customer satisfaction level.  And with Capita’s acquisition of Expotel and venues event management BSI certainly has a very interesting future."

    Trevor Elswood, managing director said "It is a true endorsement of our technology and the depth and breadth of our peoples' knowledge and skills. It is also a validation of Capita’s specialist expertise across multiple travel categories. Following Capita's acquisition of Expotel and Venues Event Management, our growing team continues to work cohesively with suppliers and customers to deliver the best possible value for business' travel, accommodation, meeting and event spend."

    In addition to BSI's achievement, Mark Payne, travel and office services manager for Capita Business Travel customer Santander, has been awarded ‘Travel Buyer of the Year’. The win follows Mark's work with the multi-specialist business to manage the implementation of an online travel booking platform and policy and a total turnaround in behavioural change for travellers and bookers.

    Commenting on Mark’s award Trevor continued "Mark's award is well deserved. His drive for customer satisfaction and efficiency is unmistakeable and as the judges quite rightly pointed out, he is instrumental in producing tangible results for his organisation and all his stakeholders."


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